Residents in Geneva are continuing to complain about problems with the mail service. For several weeks, people have reported missing mail and have even spotted mail laying near people’s homes.

  • Geneva residents report missing mail, problems with post office
  • Post office says they are investigating 

Cherise Miller says mail service at her Geneva home has been anything but reliable.

“I’ve had to go to the post office on several occasions to find my mail, stuff that says it’s there but they can’t find it,” said Miller.

And residents say they’re finding mail out in the street, or worse, floating on water near their homes. Several people stopping by Geneva’s post office said they’ve had problems too.

Brady Mann says he never got his new credit card.

“It’s a mystery because it wasn’t in the P.O. Box, and it just wasn’t in the P.O. Box when it should’ve been,” said Mann. “It was delivered on the weekend and never received, never got it.”

The complaints are not just about mail delivery. Some residents also complain Geneva’s post office isn’t open during hours it’s supposed to be.

We reached out to the U.S. Postal Service for answers.

“The Postal Service's goal is to deliver excellent customer service,” said Enola Rice, a spokesperson for the U.S. Postal Service.

“We take the customers' concerns very seriously and apologize for any inconvenience they may have experienced. We are currently researching the issue and will follow-up with the customers. Customers are reminded to contact the Post Office and speak with a manager or supervisor so that the information can be documented and we can follow up.”

“As of today we still haven’t received any phone calls or notifications as to what happened to our mail or where it was, or where it went,” said Miller.

Miller says she has gotten her mail at home the last few days. But she says she has lost faith in her local mail service.

“Our service has been shoddy, and so-so, and fits the mood of the delivery person,” said Miller.

She says for anything important, she’ll use the nearby Oviedo post office or a commercial mail service. She still hopes someday she’ll find out what happened to the mail that never came.

“My expectation is that I would know, but the reality is I’ll probably never know,” said Miller.