Pasco County is making changes after their system failed to notify 1,600 residents about a fugitive on the run.
A software glitch by a California company was to blame.
"Their programmer failed to check a box that would dial the system," said Director of Pasco County Emergency Management Annette Doying.
A Pasco supervisor also failed to notify anyone the system wasn't working. Now, county officials said they are training their public safety supervisors on those automated calls. Supervisors must also generate reports to show the system works.
But the supervisor, who made the mistake, will not be reprimanded.
"The actual failure of the system wasn't related to the actions of the supervisor that night, it was related to a vendor issue, a change that was made in the system out of our control," said Doying.
Neither the county nor the software company realized there was a problem with the system until Bay News 9 asked questions last week.
A daycare owner was worried because she never got a call about the fugitive. Now, she's concerned about the software glitch and the supervisor who dropped the ball.
"It's kind of scary that so many things went wrong and it could have went a lot differently than it did," said Discovery Point Daycare owner Carmen Mesa.
The county said the system is fixed.
Airbus DS Communications, the company that made the software, issued this statement:
"The issue was confined to Pasco County. No other counties.”