The Department of Children and Families has created a new policy in the wake of the way the agency handled a Florida Abuse Hotline phone call in the Chance Walsh case.

From now on, if someone calls the hotline with knowledge of a prior child fatality, the counselor is required to consult a supervisor. In this case, a call was “screened out,” when DCF admits it should have been sent for investigation.

Walsh is the newborn who was found in a shallow grave in October. North Port police say his father, Joseph Walsh, beat him to death. The baby’s mother, Kristen Bury, is also charged in connection with the crime.

Just a day after Chance was born, one of Bury’s acquaintances called the Florida Abuse Hotline to report Chance was in danger.

“I just think something bad is going to happen,” said the anonymous caller. “Like what happened last time with her baby.”

DCF records show the couple’s last child, Duane Walsh, died after kidney problems.

The caller went on to say she knew Chance’s mother was on drugs and the family was not fit to have another child. She told the hotline operator she tried to call the hospital to make a report, but workers there gave her the hotline number.

“These people are not stable," the caller said. "They shouldn’t have a child. They shouldn’t even be letting this child go home with them."

The caller also told the hotline counselor the couple was living in a hotel because their house burned down. She said it was the result of a meth lab explosion.

However, the hotline counselor told the caller there wasn’t enough proof to start an investigation into the parents.

“They’re flying under the radar somehow, and it’s really scaring me because I don’t want another child to pass away,” said the caller.

Weeks later, Chance was dead.

Joseph Walsh and Kristen Bury are facing charges in the death of their infant son, Chance.

DCF now says the call should have been accepted for investigation.

“Based on the parent’s prior histories, there was a reason to suspect another child would be at risk in their care,” DCF wrote in its new report.

In addition, DCF says the person who took the call left out significant statements in the written narrative. The hotline counselor did not include the fact the caller was an acquaintance with Chance’s mother, or the information about the parents being allegedly involved in a meth lab.

Records show Chance’s father Joseph was involved in seven DCF reports since 2003. His mother Kristen has two DCF reports of her own.

The hotline operator has since been moved to another position.