If you've been unable to log in to your SunPass account since June, or if you're seeing multiple debits coming out of your bank accounts from SunPass, you're not alone.

In this week's Traffic Inbox, Real Time Traffic Expert Chuck Henson tries to figure out what exactly is happening.

SunPass shut down its existing tolling system June 5, telling the public it would be down for maintenance and back in service six days later.

That was 70 days ago.

And the problems continue for SunPass users who try to log onto their account and for those who are getting caught up on their toll usage since the system first went down.

Mike DiMauro is not happy about what's happened -- so much so that he's created an online petition. He wants SunPass held accountable.

"We need to get something done," he said. "Because how are they going to keep track of our roads and our usage if their system was down. And they're charging us now?"

DiMauro is a typical SunPass user and has been trusting that the system is accurate. With weekly debits of $25 now showing up on his bank account, he has no way to know if he's being overcharged.

But more importantly, the money SunPass is withdrawing from his bank account is impacting his daily life.

"But I know that other people that have signed the petition, they have problems as well, and they commented on the petition and I can relate to some of those comments."

As the state continues to bring more SunPass customers online there are two questions that remain.  

First, why not go back to the old system if the new one is so bad?

"Once go-live occurred, due to the logistics and complexity of the system, a rollback to the legacy system was not the most effective solution," said Kelda Senior, SunTrax business development manager.

Second, when will it all be fixed?

As of last Thursday, 90 percent of the backlogged transactions were posted. That is 281 million transactions.

The remaining 10 percent include about 32 million more transactions and those should be processed soon.