Bay News 9 provides video to customers of our parent company, Bright House Networks, with enhanced access to the award-winning news channel on baynews9.com. Want more information? Have a problem getting complete access? Here are answers.
What do BHN video customers get on baynews9.com?
The websites for Bright House Networks' 24-hour news channels – including those in Tampa Bay and Central Florida – offer enhanced access to Bright House Networks customers who subscribe to BHN video (TV) service.
Bright House Networks customers who get Bay News 9 on their cable box can now access our new 24/7 live video stream, allowing you to watch Bay News 9 live on any modern web browser, wherever you are. In addition, customers can also watch the News 13 24/7 live video stream.
To access our video content, Bright House Networks customers must sign in using their My Services username and password – the same ID used to access BHN's online bill pay service, stream TV shows from WatchESPN and HBO GO, access the BHTV mobile app, Remote DVR Manager, Phone Manager and other BHN services.
This ID is free of charge to all BHN TV subscribers, and there is no additional charge for the enhanced website content. However, BHN subscribers with only high-speed data or phone service will need to upgrade to a video subscription to be able to access our video clips, and only BHN subscribers who get Bay News 9 on their cable box can view our live stream.
Those without a BHN My Services ID can access a lite version of the site, which does not include live video streams.
If you've already set up your BHN My Services ID, you're all ready to access the enhanced baynews9.com. If not, you can register for your BHN My Services ID by following the instructions below.
Bay News 9's live video stream is only available to Bright House Networks customers who subscribe to BHN's video services. This means that BHN customers who have only high-speed data or phone service must upgrade to a video subscription to be able to fully access the upgraded sites. You can order BHN video service on the Bright House Networks Order Page.
- If you are a seasonal customer, you will only have access if you have a My Services account and your account is active.
- Business and bulk customers who have video service and a My Services account can access the streams.
How do I sign in to watch your 24/7 live stream?
If you're a Bright House Networks customer who gets Bay News 9 on your cable box, you can watch Bay News 9 online on any modern web browser. There are several ways to login:
Watch the live stream now!
Click on News+ Login on the upper right corner of the site.
Click the News+ tab on the gray bar at top of any page.
You will be prompted to login with your BHN My Services ID.
After logging in, you will be taken to the live news video stream.
What do I need to watch the live video stream?
- PC/MAC computer
- Flash enabled on your PC or laptop
- Available on the following browsers: IE 8.x and up, Firefox 4 and up for MAC & Windows, Safari 5 and up for MAC (make sure third-party cookies are not blocked in Safari), Google Chrome V 26.x and up for MAC and Windows (Mac users cannot use Chrome version 39.0.2171.71).
- Bright House Networks My Services account
How often will I have to sign in?
- Typically once you login your information will be saved for 30 days. That can be affected by the type of machine or browser you use and whether you clear your cache regularly.
Getting Your BHN My Services ID
I'm a BHN video customer – how do I get my BHN ID?
If you haven't set up your Bright House Networks username and password, just go to the Bright House Networks My Services page, enter your e-mail address, and follow the instructions in the e-mail that will be automatically sent to you.
Business customers: go to https://profile.brighthouse.com/business/registration.
Click here for instructions on how to set up your BHN My Services ID.
Can I create BHN ID logins for other members of my family?
You sure can. You can make up to 5 logins per account.
When I go to sign in, I get a message saying "Your Bright House Networks subscription does not currently include access to this programming."
If you're trying to view our 24/7 live video streams, first make sure that you subscribe to BHN's video (TV) services. If you're a BHN customer who has only high-speed data or phone service, you must upgrade to a video subscription to be able to fully access the upgraded sites. You can order BHN video service for free on the Bright House Networks Order page.
If you get this message while trying to sign in to our 24/7 live stream, it's likely because you don't have Bay News 9 in the channel line-up on your cable box.
I subscribe to Bright House Networks video service and/or I get Bay News 9 on my cable box, but I'm still having trouble signing in.
If you're a video customer and/or you get Bay News 9 on your cable box but you're still having trouble logging in, get assistance by visiting the BHN Help page.
I'm experiencing additional issues with the site.
If you're having other issues you can reach out directly to one of our support team members.
Are you looking to watch Bay News 9 on your phone or tablet? Download the BHTV App, where you'll have access to our channel along with others in your TV lineup.