Citizens Insurance has plenty of experience handling insurance claims, but claims of corruption are throwing the company into crisis.
The Citizens Board of Directors is trying to bring the crisis under control, beginning with a high-profile hearing on Tuesday at the Capitol.
One after another, board members demanded to know details on the allegations. One of those allegations centers on a supervisor who tried to cover up an office affair with company money. That supervisor resigned and received an $80,000 severance package from the company.
Another employee was only lightly scolded after she took off her bra during a company retreat at a Tampa bar.
Those allegations and more have come to light in a sweeping internal investigation.
Citizens President Barry Gilway isn't only taking heat for the report, but also because the company's investigative arm was shut down as part of a long-planned restructuring just after the report was published.
"The bad decision was not to eliminate the Office of Corporate Integrity," Gilway said. "The bad decision was how we did it. Dumb. But we did it. You live and you learn."
The allegations became public at a critical time for Citizens, as many lawmakers are accusing the company of being too big, too uncompetitive and too risky for Florida's taxpayers.
If mismanagement is involved, it may well lend credibility to the drive to downsize Citizens, a drive that is being led by what one board member complains are "bad actors" intent on charging homeowners more for their insurance.
However, Bob Lotane, a consultant with the Florida chapter of the National Association of Insurance and Financial Advisors, said Citizens needs a lot more oversight and possibly significant reform.
"Maybe this attention will get policymakers to take a hard look, understand that there are problems that are being created by the size and that they need to address this," he said.
The question is how far they might go and whether homeowners might feel the pain.