The director of an assisted living facility is facing charges after investigators said she neglected an elderly man.

Rachel Mobley, 22, is in charge of the Grace Manor at Lake Morton assisted living facility. She’s facing charges for neglecting 80-year-old Charles Burrows who was being cared for at the facility.

In an arrest report investigators said last April, Burrows complained to staff about stabbing pain in his eye. Witnesses said Mobley wouldn’t give approval to have Burrows taken to the hospital, even after the 80-year-old’s condition worsened.

Staff members told investigators it was their policy to get permission from Mobley before calling 911. Eventually, they told investigators they disobeyed those orders and made the call but it was too late.

Reports show Burrows died shortly after as a result of a stroke.

According to investigators, the staff called Mobley seven different times for almost four hours, and each time she told them not to call 911. Paramedics told authorities those four hours were the most crucial to prevent irreversible brain damage.

In this case it was hours wasted, waiting on word from the person in charge.

Documents show Mobley was actually promoted to the executive director position after the incident last year. Those reports also say Mobley doesn’t have the certifications for that position, but the assisted living facility seems to be standing behind Mobley.

The facility released this statement: “We believe the court will agree with us that the allegations against Ms. Mobley are without merit.”

Meanwhile family and friends of the 80-year-old devoted family man and reverend say they’ll continue to remember his love for people and ministry.

“He was not one of these men that would put himself out way out in front," said friend Lana Elrod. "He was a leader but in a very gentle and kind way.”

Mobley was not available for comment and has bonded out of jail.