ST. PETERSBURG, Fla. — City officials said Tuesday there has been a data breach that may have affected some customers' credit card information.
- LINK: Read announcement, timeline on city website
- To contact Federal Trade Commission, call 1-877-438-8228 or click here
- LINK: Obtain free credit report online
- To file report with St. Petersburg police, call 727-893-7780 or click here
The incident occurred between August 11 and September 25. More than 28,000 customers may have been affected.
According to an announcement on the city website, the city uses a third-party product called Click2Gov to provide customers with the ability to pay bills and parking tickets, among other transactions.
The company contacted the city last week to report that "malicious malware" had been found on its server.
The payment site was immediately shut down. A new system was configured Friday, according to the company.
"The breach only affected users of the online Click2Gov system who made payments for utility bills, parking tickets, business licenses, building permits, or civil citations by credit card between Aug 11, 2018 and Sept 25, 2018," the city posted on its website. "Any payments made in person, via the phone system, via E-Check or to any other city systems were not impacted."
Officials said residents concerned about being affected by the breach should wacth their account for unauthorized activity and call their financial institution if needed.
Residents concerned about identify theft can file a report with St. Petersburg Police.