ORLANDO, Fla. — Zoom, the videoconferencing software that's exploded in popularity amid the pandemic, had to fix an issue Monday that kept people out of those online meetings.
On Monday, Zoom acknowledged an issue "causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars," the company said.
It was an issue that caught many off guard — including Matthew, who started sixth grade Monday in Brevard County.
“I was very surprised because my brother and sister could, but I couldn’t. It was like.. 'what is going on here?!' ”
Matthew said even after Zoom tweeted it had resolved the issue, he wasn't able to sign on for another 45 minutes or so.
A Zoom spokesperson declined to answer what caused the outage or whether company officials are concerned it could happen again. The company apologized for the inconvenience.
Everything should be working properly now! We are continuing to monitor the situation. Thank you all for your patience and our sincere apologies for disrupting your day.
— Zoom (@zoom_us) August 24, 2020
The outage appeared to largely affect North America, although users in parts of Europe also reported issues.
Zoom said the company will monitor for further issues..
Among the users reporting Zoom issues were schools using the program for online learning, as thousands of students across the country in primary schools and universities returned to class.
Stephanie Coueignoux of Spectrum News 13 contributed to this report.